Return Policy
Thank you for shopping at VedRo. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and accompanied by a receipt or proof of purchase.
Return Process
To initiate a return, please contact us at [email protected] or call us at +44 113 491 5350. Please provide your order number, a description of the item, and the reason for the return.
Once we approve your return request, send the item to the following address:
VedRo Returns Department
Units 5, The Gateway West, East St, Leeds LS9 8DA
United Kingdom
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the refund to appear in your account depends on your card issuer’s policies.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions
Some items are non-refundable and non-returnable, such as digital downloads or gift cards. Please review the product details before purchasing.
Contact Us
If you have any questions about our return policy, please contact us at [email protected] or call us at +44 113 491 5350.